Dear The Trainline,
Thank you ever so much for blocking funds in my bank accounts. I accept that you haven't actually removed the money, but neither can I.
You see, when I tried to buy train tickets through your website three times, and you said my card had been declined by the bank, then that was what I was expecting to happen.
What I didn't expect was that you would block £121 of my money across 2 bank accounts and therefore make me unable to withdraw any cash.
I especially love your foreign call centre, and just how well all your staff speak English, and especially since you put me on hold for 11 minutes while I was paying for an 0870 call!
Therefore, when you do finally stop trying to take my money, I will be writing to you and seeking refund for my call costs.
Cheers for that.